Privacy Policy for BOXMAN

Last Updated: August 20, 2026

This Privacy Policy applies to the BOXMAN mobile application, package name pk.foodnm, published on Google Play under the developer name Sukhi Apps.

BOXMAN is a multi-vendor delivery platform that may connect users with restaurants, grocery stores, pharmacies, retailers, delivery riders, and other participating service providers.

This Privacy Policy explains what information may be collected when you use BOXMAN, how that information is used and shared, and the choices available to you.

The official website hosting this Privacy Policy is boxman.pk

1. Information We Collect

The information we collect depends on how you use BOXMAN.

1.1 Information You Provide

When you create an account, place an order, request a delivery, contact support, or use other BOXMAN features, we may collect information such as:

Name
Phone number
Email address
Delivery address
Account and profile information
Order and transaction information
Information you provide to customer support
Information you provide when communicating with vendors or delivery personnel
Profile photo, if you choose to provide one

If you register or work as a delivery rider or service provider, we may collect additional information necessary to verify your account and provide the relevant service.

1.2 Information Collected Automatically

When you use BOXMAN, certain information may be collected automatically, including:

Device model and type
Operating system and version
Device identifiers
IP address
App version
App usage and interaction information
Crash reports and diagnostic information
Log information
Location information, where you grant the required permission

We use this information primarily to operate, secure, maintain, and improve BOXMAN.

1.3 Information From Third Parties

We may receive information from third parties when necessary to provide our services, including:

Vendors and merchants
Delivery riders
Payment service providers
Technology and infrastructure providers
Analytics providers
Notification and communication service providers

2. How We Use Your Information

We may use collected information to:

Create and manage your BOXMAN account
Process and fulfill orders
Arrange and complete deliveries
Connect customers with vendors and delivery riders
Provide order status and delivery updates
Determine delivery locations and estimated delivery times
Provide customer support
Process payments, refunds, and related transactions
Maintain and improve the BOXMAN application
Monitor application performance and reliability
Detect, prevent, and investigate fraud, abuse, and unauthorized activity
Protect the security of users and the platform
Send important service-related notifications
Send promotional communications where permitted and applicable
Comply with applicable laws and legal requirements

3. How We Share Your Information

We may share information when reasonably necessary to provide BOXMAN services.

Vendors and Merchants

Information necessary to prepare and fulfill an order may be shared with the relevant vendor or merchant.

Delivery Riders

Information necessary to complete a delivery may be shared with the assigned delivery rider, including relevant pickup, delivery, and contact information.

Payment Service Providers

Payment-related information may be processed by third-party payment providers when you make a payment through BOXMAN.

Technology and Service Providers

We may use third-party providers for services such as:

Cloud hosting
Application infrastructure
Analytics
SMS and communications
Push notifications
Mapping and location services
Security and fraud prevention
Customer support

These providers may process information on our behalf to provide their services.

Legal Requirements

We may disclose information when required or permitted by applicable law, regulation, legal process, court order, or a valid request from a governmental or law-enforcement authority.

Business Transfers

If the business or assets associated with BOXMAN are involved in a merger, acquisition, restructuring, sale, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information.

4. Location Information

BOXMAN may request access to your device's location to provide location-based features.

Location information may be used to:

Show nearby vendors and services
Identify or confirm delivery locations
Estimate delivery times
Provide order tracking
Assist delivery riders with navigation
Improve delivery operations

You can manage location permissions through your device settings.

If you do not grant location permission, certain location-dependent features may not function properly.

5. Payment Information

Payments made through BOXMAN may be processed by third-party payment service providers.

Where payment processing is handled by a third-party provider, we do not intentionally store complete payment card information on our own systems.

Third-party payment providers may have their own privacy policies and security practices governing their processing of payment information.

6. Data Storage and Retention

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

We retain personal information only for as long as reasonably necessary for purposes such as:

Providing BOXMAN services
Maintaining user accounts
Completing transactions
Providing customer support
Preventing fraud and abuse
Resolving disputes
Complying with legal and regulatory requirements

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal and operational requirements.

7. Account and Data Deletion

You may request deletion of your BOXMAN account and associated personal information by contacting us using the contact information provided below.

Some information may need to be retained where required by law, necessary to resolve disputes, prevent fraud or abuse, or fulfill other legitimate legal obligations.

8. Your Choices and Rights

Depending on applicable law, you may have the right to:

Request access to personal information associated with your account
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where applicable
Disable certain notifications
Control device permissions, including location access

To submit a privacy-related request, contact us using the information provided in the Contact Us section.

9. Children's Privacy

BOXMAN is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate action.

10. Cookies and Similar Technologies

Our website and related services may use cookies and similar technologies for purposes such as:

Maintaining sessions
Remembering preferences
Understanding website and service usage
Monitoring performance
Improving our services

You can manage cookies through your browser settings where applicable.

11. Third-Party Services and Links

BOXMAN may use third-party services to provide functionality such as payment processing, hosting, analytics, mapping, notifications, communications, and other technical services.

BOXMAN may also contain links to third-party websites or services.

Third-party services operate under their own privacy policies and terms. We are not responsible for the privacy practices of third-party services that we do not control.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

Where appropriate, significant changes may also be communicated through the BOXMAN application or other available channels.

Your continued use of BOXMAN after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

BOXMAN

Google Play Developer: Sukhi Apps
Package Name: pk.foodnm
Website: boxman.pk
Email: foodnmoodpk@gmail.com
Phone: +92 303 4022490
Address: Canal Park, GT Road, Muridke, Punjab, Pakistan

This Privacy Policy applies specifically to the BOXMAN mobile application (pk.foodnm) published on Google Play under the developer name Sukhi Apps.

Privacy policy